Can I keep a duplicate order?

You have the legal right to keep it as a free gift, according to the Federal Trade Commission (FTC). Sellers aren’t permitted to ask for payment for unordered items, either, and the FTC says consumers are under no obligation to even tell the seller about the wrongly delivered merchandise.

Do I have to return items sent in error?

Receiving the Wrong Item If the unordered item was an incorrect fulfillment of an order the customer did place, you are legally required to send the correct item or refund the customer’s money in full — including shipping costs. You can ask the customer to return the item, but he has no legal obligation to do so.

What happens if a company accidentally sends you something?

If items are sent to you by mistake, you will need to contact whoever sent them and ask them to collect the goods. That shouldn’t cost you anything or inconvenience you in any way. You should also give the company a reasonable deadline to collect the items.

Can I keep a duplicate order UK?

If they’ve sent you something, and have already realised their mistake and asked you to return the duplicate item, you can either pay for the duplicate item and keep it, or ask how they’d like the duplicate returned to them.

What to do if a company sends you something you didn’t order?

If there’s a delay shipping your order, the seller has to tell you and give you the choice of either agreeing to the delay or canceling your order for a full refund. If the seller doesn’t ship your order, it has to give you a full refund — not just a gift card or store credit.

What do I do if I receive a package by mistake?

When you receive a mistaken delivery, call customer service for the delivery company and explain the situation. Give them the tracking number on the package, as well as the name and address on the package if it’s different from yours. The company will come and pick up the product within a reasonable time frame.

What happens if Amazon accidentally sends you two items you ordered?

Originally Answered: If Amazon accidentally sends you two of what you ordered do you have to send one back? Under the Federal Trade Commission and under Federal Law, people who receive products that they didn’t order have the legal right to keep them as a gift.

Do you have to pay for things you get but not ordered?

That means you never have to pay for things you get but didn’t order. You also don’t have to return unordered merchandise. You’re legally entitled to keep it as a free gift. Sellers can send you merchandise that is clearly marked as a gift, free sample, or the like.

Why do I have to send back two items sent to me?

This is criminal conduct. At any rate, if you order something but are sent two of it, you must send the extra back. You ordered the item, it was not just randomly sent to you. The business simply made a mistake and sent two of the item. You do not have to send it back at your expense, Amazon should pay for the shipping.

How can I find out when my order will arrive?

Get a shipment date. Keep records of your order, like the website, ad, or catalog you ordered from, any promises the company made about shipping and when they were made, the date of your order, and a copy of the order form you sent to the company.